Terms of Service

1. Purpose of this document

These Terms of Service describe how the Consulat Nanterre atelier works with clients: what we do, how a commission comes into being, what happens at each stage, what we are responsible for and what you are responsible for. They complement our Terms and Conditions, which govern use of the Website itself.

2. Definitions

• "Atelier", "we", "us" — the Consulat Nanterre workshop and Service Guy SEO LLC as the operator of the Website through which enquiries are received.
• "Client", "you" — the individual or organisation commissioning work.
• "Commission" — an agreed project: a table, a chip set, a fit-out, a restoration, or a combination of these.
• "Commission agreement" — the separate written document recording the specification and terms of a Commission.
• "Specification" — the agreed description of what will be built: geometry, seat count, species, finish, cloth, fittings and any bespoke elements.
• "Record card" — the signed document issued with a completed piece, listing species, board origin, moisture readings, finish schedule and the craftspeople involved.

3. The services we provide

• Bespoke poker tables — designed and built from solid hardwood, in the collection families described on the Website or as a fully bespoke geometry.
• Custom chip sets — clay-composite chips pressed in-house, with bespoke edge-spot patterns, monograms and inlaid or hot-stamped centre artwork.
• Club and card-room fit-outs — matched multi-table programmes with consistent rail height and finish, including layout and lighting guidance.
• Restoration and re-felting — renewal of cloth, rail wrapping and finish, on our own pieces and, subject to assessment, on pieces built elsewhere.
• Accessories — chip trays, card shoes, dealer buttons, racks and carriers, cut from the same timber as the main piece where possible.

4. How a commission is formed

1. You send a written enquiry through the Website or by email.
2. We reply with an initial assessment, questions, and an indication of whether we can take the work.
3. A consultation follows, in writing, by video, or in person at the workshop.
4. We issue a proposed specification and schedule.
5. If you accept it, a commission agreement is signed by both parties.

Only step 5 creates a Commission. Everything before it is exploratory and binds neither party. We reserve the right to decline any enquiry, including where the room cannot properly accommodate the piece, where the destination climate is unsuitable for the requested species, or where our order book is full.

5. The consultation stage

The consultation establishes the room, the way you play, the seat count, the light and the intended lifespan of the piece. We ask for room dimensions, door and access measurements, photographs in daylight, and your intended timeline. Advice given at this stage is honest and specific: if a nine-seat oval will crowd your room, we will say so and propose an alternative rather than build something that does not fit.

6. Design and approval

We prepare hand sketches and, where useful, dimensioned drawings. You may request reasonable revisions during this stage. Once you approve the specification in writing, it becomes the reference against which the finished piece is assessed. Nothing is cut before written approval.

7. Timber selection

Where the Commission includes visible hardwood, you select the actual boards — at the workshop or by video walk-through of the timber store. Selected boards are labelled with your project reference and set aside. If a selected board proves defective when opened up, or its moisture readings move outside tolerance, we will tell you promptly and offer the closest available alternative for your approval.

8. Production and progress reporting

A single cabinetmaker owns your build from first cut to final polish, working with one finisher. During active production you receive a written progress note with photographs each Friday. You may ask questions at any point; we answer in writing so the project file stays complete.

9. Chip set production

Chip artwork is prepared from the brief you supply. A mould is cut and sample chips are pressed for your written approval before the full set is produced. Because clay composite is pressed rather than printed, minor variation in edge-spot alignment and centre inlay position is inherent to the process and is not a defect. Approved samples define the standard for the set.

10. Changes to an agreed specification

Changes requested after written approval are accommodated where the stage of production allows. A change may affect the schedule, the availability of matched timber and the commercial terms recorded in the commission agreement; any such consequence is set out in writing and requires your approval before the change is implemented. Changes that would compromise structural integrity or the quality standard of the atelier will be declined with an explanation.

11. Timelines and delays

A single table typically runs ten to sixteen weeks from approved specification to delivery; multi-table fit-outs are scheduled in batches and typically run one season. These are working estimates, not guarantees. Timber that fails a moisture check, a defect discovered inside a board, a change you request, or a transport disruption may extend the schedule. We tell you as soon as we know, with a revised date and the reason.

12. Delivery and installation

Larger pieces travel in custom crates with legs demounted, and are assembled and levelled on site by the atelier or by a partner we brief. You are responsible for ensuring safe and lawful access on the agreed date: clear routes, sufficient door and stair clearance, any permits required for parking or loading, and a suitable, climate-stable room ready to receive the piece. If access proves impossible on the day, a further visit will need to be arranged.

13. Inspection and acceptance

On completion of installation we walk the piece with you and hand over the record card and care documentation. Please inspect the piece at that point and raise any visible concern immediately, so it can be recorded and addressed. Concerns identified later should be reported in writing to [email protected] with photographs, as soon as they are noticed.

14. Natural material tolerances

Solid hardwood is a living material and behaves accordingly. The following are characteristics of the material, not defects:

• variation in colour, figure and grain between boards and along a single board;
• gradual colour change with age and exposure to light — cherry deepens, maple warms, walnut mellows;
• seasonal movement of a few tenths of a millimetre in response to humidity;
• visible medullary rays, mineral streaks and small natural inclusions consistent with the selected boards;
• minor variation in the alignment of pressed chip edge spots and inlays.

Genuine defects — a failed joint, a lifting seam, a finish fault, cloth tension that does not meet the agreed standard — are ours to correct and we correct them.

15. Care obligations

Each piece is delivered with a care card. To keep it in good condition, keep the room between roughly 40 and 60 percent relative humidity, avoid prolonged direct sunlight on the rail, wipe with a dry or barely damp cloth, avoid solvent cleaners and abrasive pads, and never place hot vessels directly on the rail. Damage arising from misuse, neglect, an unsuitable environment, or work carried out by a third party without our involvement falls outside our responsibility.

16. Aftercare and lifetime support

Every piece we build may return to the bench for re-felting, rail re-wrapping and finish renewal, for as long as the piece exists. This commitment has no expiry date. Aftercare is arranged in writing on the same basis as any other work: we assess, we describe what is needed and what is not, and nothing is done without your written approval. We routinely advise clients against work their piece does not need.

17. Restoration of pieces we did not build

We accept restoration work on pieces from other makers subject to assessment. Send photographs of the rail, the underside of the frame and any damaged area. We will give an honest opinion on whether restoration is worthwhile or whether the frame is beyond saving; we would rather tell you not to proceed than take on work that cannot produce a good result. Structural condition concealed inside an existing frame can only be fully assessed once opened, and our initial opinion may be revised at that point.

18. Your responsibilities

• Provide accurate dimensions, access details and destination information.
• Respond to approval requests within a reasonable period, so the schedule can hold.
• Ensure any artwork you supply for a chip design is yours to use, and does not infringe third-party rights.
• Prepare the room and access route before the delivery date.
• Follow the care instructions supplied with the piece.
• Comply with the laws applying to card games where the piece will be used.

19. Intellectual property in designs

Drawings, geometries, construction details, finish schedules and chip mould designs created by the atelier remain our intellectual property, including where they were developed for your Commission. You receive the physical piece and full freedom to use it; you do not receive the right to reproduce the design or to have it manufactured by another party. Artwork and marks you supply remain yours, and we use them only for your Commission. We may photograph completed work for our portfolio, but never publish images identifying you, your premises or your club without your written permission.

20. Confidentiality

Details of private clubs, venues and members that come to our knowledge during a Commission are treated as confidential and are not disclosed to third parties except where necessary to deliver the work — for example to a logistics partner — or where required by law. We expect the same discretion in return regarding our construction methods where these have been shared with you.

21. Suspension and ending a commission

Either party may end a Commission in writing if the other commits a serious breach that is not remedied within 30 days of written notice. We may also suspend work where an approval we have requested remains outstanding for an extended period, where access to a site is unsafe, or where instructions would require us to work below our quality standard. The consequences of ending a Commission — including what happens to work in progress and to materials reserved for it — are those set out in the individual commission agreement.

22. Force majeure

Neither party is liable for failure or delay caused by events beyond its reasonable control, including natural events, fire, flood, epidemic, war, civil unrest, industrial action, failure of utilities or transport networks, restrictions imposed by public authorities, or the unavailability of a specific timber lot due to circumstances outside our control. The affected party notifies the other promptly and both work in good faith to reschedule.

23. Liability

We carry out our work with the reasonable skill and care expected of a professional atelier. To the fullest extent permitted by law, we are not liable for indirect or consequential loss, or for loss of profit, revenue, opportunity or goodwill, arising in connection with a Commission. Nothing limits liability that cannot lawfully be limited, including liability for fraud or for death or personal injury caused by negligence, and the statutory rights of consumers are unaffected. Liability arrangements specific to a Commission are recorded in its commission agreement.

24. Complaints

If any part of our service falls short, write to [email protected] — or, for matters concerning the Website owner, to [email protected] — describing the problem and attaching photographs where relevant. We acknowledge within five working days, investigate with the craftspeople involved, and respond substantively within 30 days. Most matters are resolved by bringing the piece back to the bench.

25. Changes, law and contact

We may update these Terms of Service; the version in force is the one published here, identified by version number and effective date. Changes do not affect a Commission already agreed, which continues under the terms in force when its commission agreement was signed. These Terms of Service are governed by the laws of the State of Arizona, United States of America, with the courts of Maricopa County, Arizona having jurisdiction, without prejudice to mandatory consumer protections in your country of residence.

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